Refund policy
RETURN & EXCHANGE POLICY
We are committed to making your shopping experience as fuss-free and
enjoyable as possible! Please read through the following terms &
conditions before making a purchase.
We are committed to making your shopping experience as fuss-free and
enjoyable as possible! Please read through the following terms &
conditions before making a purchase.
EXCHANGE POLICY
Product Accuracy and Quality Checks:
At INDOLADY, we strive to make our product listings as accurate and detailed as possible. Every order undergoes multiple quality checks before dispatch to ensure it arrives in perfect condition.
At INDOLADY, we strive to make our product listings as accurate and detailed as possible. Every order undergoes multiple quality checks before dispatch to ensure it arrives in perfect condition.
Exchange Eligibility:
- Domestic Orders Only: Exchanges are available only for orders within India.
-
Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags intact.
Damaged / Defective / Different Product
In case the product is damaged / Defective / Completely Different we request that you get in touch with us within 3 Days via email – Indolady.jaipur@gmail.com
to start processing the Exchange or return Process. We will require a box-opening video and a photo showing our brand label and tag to process the request.
to start processing the Exchange or return Process. We will require a box-opening video and a photo showing our brand label and tag to process the request.
Exchange Process:
- Request Submission: Contact us within 7 days of the delivery.
- Process your Request through the Exchange Button, which appears at the bottom of the website in the "Help & Information" section.
- Processing Fee: A processing fee will be charged.
- Direct Shipping (Optional): If you prefer to send the product yourself, we will provide the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use a reliable courier service as Indolady will not be responsible for any loss during transit.
- Reverse Pickup: Once payment is confirmed, our team will arrange a reverse pickup.
- Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the requested size within 7 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 30 days.
CANCELLATION POLICY
Customer Cancellations:
- Prepaid and COD Orders: Orders can be cancelled within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.
- Request Method: Email us at Indolady.jaipur@gmail.com.
Indolady Cancellations:
- Reasons: Orders may be cancelled due to unavailability of materials, incorrect listings, or suspected fraudulent activities.
- Refunds: For prepaid orders cancelled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.
Cancellation Charges:
- Cancellations after placing prepaid orders will incur a 2-3% deduction (payment gateway fees).
Credit Note Validity:
- Credit notes issued for cancellations or exchanges are valid for 30 days.
REFUND POLICY
- No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
- Sale Items: Products marked as ‘Sale’ are non-returnable.
